DATE OF LATEST VERSION:
10th of November 2022
This privacy policy outlines how we utilize and secure any information provided by you while using the website or mobile application collectively. We are always committed to protect the privacy of our users.
In case we ask anything about, be rest assured that it will be used strictly in accordance with this policy. Please note that our policy changes from time to time. At times, we may not be able to offer you with any type of prior notice.
To ensure that you’re updated with the policy of our website, refer to this page. The policy is applicable for current and former visitors and users of our platform. By visiting and using our platform you are consenting to the policies described here.
What Information do we Collect?
We learn, collect and store your personal information considered necessary. We use this information to offer you with a safe, smooth, efficient and highly personalized experience. It includes displaying content like recommended products and the best and latest promotional offers.
It allows us to offer our visitors and loyal customers with dedicated services and features. We collect this information to make our platform user-friendly and safer. It also allows third-parties to carry out technical and logistical functions.
Types of Information we Gather
1. Information provided by you
We always receive and store the information provided willingly by you. This usually includes personal information like your username and password. We will also store other relevant data like name, address and telephone number of users. We will store credit or debit card information, your birth data and gender. It is always up to you to provide full information. But by providing full information, you can enjoy our services fully.
Automatic Collection of Information
Whenever you interact with our platform, we automatically, receive, record and assess information from your device. It includes your IP address, geolocation data, device ID, cookies and the type of browser or device from which you’re accessing our store. At times, we will aggregate this information to provide customer-centric services.
For instance, we may create promotions for best-selling products, products you viewed or searched for and products you may like. In short, we will make your experience more customized by collecting data. We may also use browser data like cookies, flash cookies or similar data on specific parts of our platform.
We will also use software tools like JavaScript to measure and collect the information related to each session. We will collect page response times, errors related to downloads, the total time for which a visitor stays on each page and methods used to browse away from the page.
Always stay assured that we’ll use this information for our internal analysis. It also allows us to offer you with location-based services like ads, search results and other personalized content. In this manner, we provide you with the best possible shopping experience on the platform.
The Way we use Cookies
A cookie refers to a small file that we transfer to your computer’s hard drive after seeking permission from you. This file helps us to recognize your browser and respond to you as an individual.
It also allows us to offer you with customized features and services. By leveraging cookies, we can learn about the preferences of our users. You can always select to receive or decline cookies. But disabling or mot accepting cookies will prevent you from taking full advantage of our platform’s versatile services.
Do we Share Information Received by us?
We always respect the privacy of our customers and take it very seriously. You can say it is one of our core ethics while operating in this competitive domain. We will never commercially exploit information entrusted upon us by our users. We share the following types of customer information as mentioned below.
Third-Party Service Providers
We employ companies and other individuals to perform functions on our behalf. These functions include but are not limited to only fulfilling orders, shipment, assessing customer data, offering market assistance. These functions are also not limited to only processing payments. For total fulfillment of these functions, these third-party service providers have access to only basic customer information. Moreover, they are contractually bound to not use it for any other purpose.
Complying with Law
We may be required to share the information of our users with law enforcement and government authorities for verification and fraud prevention. We may also share these information pieces for investigation that includes cyber incidents, punishment of offences and prosecution.
Further, we may release account and other personal information when we believe that is appropriate to the terms of use of our company. We may also share information to protect the safety of our store, our users and others. This includes exchanging information with other organizations, government or regulatory authorities for prevention of fraud. It also ensures the reduction of credit risks.
Business Transfers
During our evolution as a business, we might sell or buy stores, units and other subsidiaries. During these transactions, all information, including personal information collected and stored by us may be disclosed and otherwise transferred to the acquirer. It can also be transferred to a successor or an assignee as part of any merger.
We may disclose personal information of our users during debt financing, sale of company assets or similar transaction like bankruptcy and insolvency. We may disclose data for receivership in which all such information is transferred to one or more third parties.
With your Consent
Other than as mentioned above, you will always receive notice when we’re going to share information to third-parties. We may provide you the option to contact these third-parties and select whether or not you want the information to be shared with them.
Is your Information Secure?
Note that your information and credentials are always secured when you are a revered customer or a mere visitor of our store. The privacy of your data is essential for us. We always try to use adequate security policies, technical measures, rules as required under applicable law.
This will protect your information from unauthorized access, improper utilization or disclosure, unauthorized modification and unlawful destruction. However, we may not be responsible for any security breach emanating from any third-party that receives the information of our users. At times, government may ask us to provide customer information. Moreover, in case of hacking and unauthorized access, we cannot guarantee that your information is safe with us.
Things to Learn about Links to other Websites
Our platform contains third-party ad links to other websites. Once you click on these links, you’ll be redirected to other websites. Note that when you leave our platform, we won’t have any control over these websites.
Hence, any information while visiting these websites is not governed by this policy. Moreover, we wouldn’t be responsible for the privacy and protection of the information shared by you in third-party websites.
The privacy policy aims to inform our users about our policy regarding collecting and sharing data. The policy aims to clear any doubts regarding data usage. The following are the aspects under our privacy policy:
✔ The type of information collected by our partners and us in regards to the information
submitted by you
✔ The process of collecting and sharing information provided by you to our affiliates and
third-party networks.
✔ Your rights and responsibilities in the context of the information provided by you.
Types of Information we collect
We collect information as part and parcel of our services which help us provide a better user experience for you. Any information you enter to register with us or ask a query may be used by us to collect information on you.
Sign-In Information- When you register, all the information you provide while signing up may be used by us. The report includes and is not limited to your name, your email address, your country, your Postal Code, your phone number, your age, your sex, and your preferences.
Content Posted on Website- Any content you post on the website in the form of comments or opinion pieces will be subject to our privacy policy. No copyright laws will exist in that scenario, and our company is free to reproduce the content in any form and manner whatsoever.
Feedback- When giving feedback to our company, the relevant information details submitted by you can be used by us. The information includes the feedback message along with the concerned email id and phone number.
Information provided by others- If any information is submitted containing other details, including emails for newsletter subscription services, we reserve the right to use that information per our privacy policies.
What are the Top Choices you have?
Here are certain choices you have to protect your privacy on our platform.
✔ You are free to augment, revise, update and modify your personal information on a regular basis. But whenever you update your information, we typically store a copy of the previous version for our own records.
✔ If you don’t want to get in touch with us, you can always say so. Moreover, we won’t be sending you emails and promotional messages if you don’t like them. You can always consult with our customer care to unsubscribe from all these promotions.
✔ You can select not to offer your personal information or consent for usage of your personal information. You can subsequently withdraw your consent or ask for deletion of your personal information. But this might not allow you to leverage our platform properly for shopping.
Whom to Contact with Grievances?
If you have questions or feedback with this policy, you may reach out to us at our registered contact numbers. You can also email us your queries and we will get back to you promptly.
You should file for the return request within 15 days from the delivery date. If you aren’t happy with the size of product bought, we will be happy to exchange it for you. And if you don’t like our product, we will refund the same. Ensure that the product is intact with all the original tags.
If there are no tags, the product is non-eligible for return. If you are returning the product, we will process the refund immediately after the product has been picked by us. Once we process the payment, it might take five to seven days for the amount to be reflected in your bank account.
Types of Conditions to be Met for Refund or Exchange
✔ The products must be returned in their original packaging
✔ Product should be unused and undamaged
✔ You should have the original receipt
We are always committed to offer the highest standards of hygiene, health and safety of our users. We won’t accept any return for the following items:
✔ Towels
✔ Socks
✔ Thermals
✔ Innerwear like boxers, camisoles, vests, panties, tank tops, etc.
✔ Shapewear
How to Return your Product if the External Packaging is Damaged?
At the time of delivery, if you notice that the external packing of the consignment is damaged or tampered with, we request you to not receive the package. You should add your feedback on the courier delivery sheet and inform us immediately. Once our delivery partner updates that your parcel is returnable, we will refund the entire amount to you. In case of prepaid order, we will refund the amount to your source of payment. In case of Cash-on Delivery, we will cancel the order.
Refunds for Prepaid Orders
If you are paying with a credit card, the refunded amount will reflect in your credit card account. If you have paid with debit card or internet banking, we will refund the amount with seven to fourteen working days. If you didn’t receive the refund, consult with us.
Steps to Return
✔ Mail us
✔ Share the reason and images
✔ We will contact you
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